Frequently Asked Questions
Find answers to common questions about orders, returns, payments and delivery updates. If you need anything else, our team is happy to help.
Can I send my order to a project's address?
Can I send my order to a project's address?
In your account, you can add addresses to send your order to. Please make one order per address and we will deliver based on this address upon checkout.
Can I make changes to my order after it's been placed?
Can I make changes to my order after it's been placed?
Yes, you can contact us within 48 hours of placing your order to discuss any amendments. Please email us at cenk@bernhardtfurniture.co.uk with your order number and your request.
We do everything we can to fulfil orders quickly and sometimes we cannot make updates after an order has been placed. If a mistake has been made with your order information, sometimes it’s quickest to cancel and create a new order with the correct information. Please contact us to discuss the best way forward.
How can I place a return?
How can I place a return?
We do not currently offer free returns to customers. Please contact us if you wish to make a return.
Which payment methods do you accept?
Which payment methods do you accept?
We accept the following payment methods for online purchases:
- All major credit cards, as shown at checkout
- PayPal: if you do not have an account yet, you can create one while shopping with us
- Apple Pay, Google Pay and Samsung Pay
Please note that your billing address must match the address on your credit card statement.
How do I track my order?
How do I track my order?
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.
